Working Relationships (Improving and Maintaining)
Service Skills
Evaluation of Drivers Role. Discussion on what drivers find difficult with relationships. Outline of language and communication. Conflict Management with use of C.A.R.P system. What is good customer care. Managing others, defusing language and body language. Role play scenarios.
- Course Duration
- 7 hours
- Course Cost
- £90.00 course
- Course Reference
- CRS36/27
- Accreditation Number
- 27
- Benefits
- Better understanding of drivers role and others. Greater understanding and better use of co-operative language. More confidence when dealing with conflict issues. Experience of implementing good communications.
- How to Book
27 July 2010
- Location
- London - NW
- Start Time
- 08:30
- No of Delegates
- min 6 / max 12
03 August 2010
- Location
- London - NW
- Start Time
- 08:30
- No of Delegates
- min 6 / max 12
24 August 2010
- Location
- London - NW
- Start Time
- 08:30
- No of Delegates
- min 6 / max 12
All costs shown are inclusive of VAT/Exam Fee/DSA Fee (if applicable). Discount may be available for multiple or group bookings. Please call for further details on 0845 217 8121
