Manual Handling & Customer Care
Health & Safety and Service Skills
Safe lifting techniques. Explanation/Discussions about Customer Care covering Dealing with Disabled, Special Needs, Children and Difficult Passengers. What each Customer expects. Various ways to handle conflict and conflict resolution.
- Course Duration
- 7 hours
- Course Cost
- £68.75
- Course Reference
- CRS201/84
- Accreditation Number
- 84
- Benefits
- Better Understanding of what Customers Expect, Leading to increased customer service/professionalism levels and more repeat business. More Confidence when dealing with Health and Safety at Work. Less Injuries from loading and other Manual Handling areas.
- How to Book
28 January 2012
- Location
- Flintshire
- Start Time
- 09:00
- No of Delegates
- min 1 / max 20
31 March 2012
- Location
- Flintshire
- Start Time
- 09:00
- No of Delegates
- min 1 / max 20
All costs shown are inclusive of VAT/Exam Fee/DSA Fee (if applicable). Discount may be available for multiple or group bookings. Please call for further details on 0845 217 8121
