Driver Issues & Conflict Managements
Service Skills
Legislation, policy & guidance. Health & Safety, Risk Assessment. Reducing the risk and working alone. Customer and driver relationships. Dealing with threats. Communication. Aggression, responses, flashpoints, fight or flight. Signalling non aggression. Self defence – myths & facts. Post incident actions. Conclusions & debrief.
- Course Duration
- 7 hours
- Course Cost
- £86.75 hour
- Course Reference
- CRS3257/35
- Accreditation Number
- 35
- Benefits
- More confidence when dealing with difficult situations. Improved customer service levels.
- How to Book
Monthly
- Location
- Essex
- No of Delegates
- min 1 / max 20
All costs shown are inclusive of VAT/Exam Fee/DSA Fee (if applicable). Discount may be available for multiple or group bookings. Please call for further details on 0845 217 8121
