Driver as Ambassador
Service Skills
Handling conflict, managing difficult situations and dealing with complaints. Stress/Road rage prevention and management. Effective communication skills and understanding body language. Creating the right impression and promoting the image of the transport industry.
- Course Duration
- 7 hours
- Course Cost
- £110.09 course
- Course Reference
- CRS1016/35
- Accreditation Number
- 35
- Benefits
- More confidence when dealing with difficult behaviour or conflict. Better understanding of customers expectations. Improved customer service due to more effective communication skills. Increased understanding of stress and road rage triggers.
- How to Book
Monthly
- Location
- Essex
- No of Delegates
- min 1 / max 15
All costs shown are inclusive of VAT/Exam Fee/DSA Fee (if applicable). Discount may be available for multiple or group bookings. Please call for further details on 0845 217 8121
