Customer Service Skills Including Tours
Service Skills
What is customer service. The identification of good and poor service skills. Special customer needs. Passenger safety - Legal aspects. Incident management - Initial actions and responses. Effective communication. Communication exercise. Customer complaints. Managing questions and lines to take. Luggage handling and lost property.
- Course Duration
- 7 hours
- Course Cost
- £95.00
- Course Reference
- CRS1406/624
- Accreditation Number
- 624
- Benefits
- More confidence when dealing with customers, including those with special needs. Increased confidence when dealing with a complaint or difficult behaviour.
- How to Book
Monthly
- Location
- Cornwall
- No of Delegates
- min 1 / max 9
All costs shown are inclusive of VAT/Exam Fee/DSA Fee (if applicable). Discount may be available for multiple or group bookings. Please call for further details on 0845 217 8121
