Customer Service (Including School Run)
Service Skills
Introduction to CPC. Information showing how to recognise and deal with Stress / Pressure. Case Studies & Discussion on Road Rage. The School Run - Dealing with minors, children, general public, challenging behaviour, disabled, mentally impaired. Explainations of Emergency Procedures: Vehicle Evacuation, Accidents, Fires, First Aid Kit Contents & Touch on Basic First Aid. Information about your company image & Professionalism.
- Course Duration
- 7 hours
- Course Cost
- £70.00 course
- Course Reference
- CRS0264/188
- Accreditation Number
- 188
- Benefits
- Better general knowledge of the CPC & Penalties for non compliance. Better equiped to recognise & deal with stress / pressure. Greater Confidence in dealing with behaviour issues, children, disabled, elderly, mentally impaired. Better understanding of Eme
- How to Book
Weekly
- Location
- Glamorgan
- No of Delegates
- min 1 / max 16
All costs shown are inclusive of VAT/Exam Fee/DSA Fee (if applicable). Discount may be available for multiple or group bookings. Please call for further details on 0845 217 8121
