Customer Care + The School Run
Compliance and Service Skills
Demonstration of an ability to adopt behaviour to enhance the image of the company. Working Relationships with customers and colleagues. Customers expectations. Effective Communication. A guide to managing conflict. Practical solutions through notes, handouts and a questionnaire to overcome barriers and 'Maintaining the relationship'. Legislation relevant to The School Run. Drivers and others responsibilities for the school run. Conduct regulations. Risk assessments. Dealing with emergency situations. Driver distractions. Dealing with difficult behaviour.
- Course Duration
- 7 hours
- Course Cost
- Call to Discuss
- Course Reference
- CRS03+04/1
- Accreditation Number
- 1
- Benefits
- More confidence when dealing with difficult behaviour or conflict. Better understanding of customers expectations. Improved customer service due to more effective communication skills. Better understanding of current legislation regarding The School Run.
- How to Book
Upon request
- Location
- London - E
- No of Delegates
- min 10 / max 15
All costs shown are inclusive of VAT/Exam Fee/DSA Fee (if applicable). Discount may be available for multiple or group bookings. Please call for further details on 0845 217 8121
