Customer Care & The School Run
Service Skills
Behaviour adaptation to enhance company image. Working relationships. Customer expectations. Effective communication. Managing conflict/difficult behaviour. Practical solutions to overcome barriers and ‘Maintaining the Relationship’. Legislation relevant to The School Run. Drivers responsibilities + distraction. Conduct regulations. Risk assessments/dealing with emergencies
- Course Duration
- 7 hours
- Course Cost
- £86.75
- Course Reference
- CRS3604/35
- Accreditation Number
- 35
- Benefits
- More confidence when dealing with challenging behaviour and conflicts. Ability to communicate effectively and maintain professional and customer relationships. Greater awareness of driver responsibilities and distractions. More confidence when dealing wit
- How to Book
Monthly
- Location
- Essex
- No of Delegates
- min 1 / max 20
All costs shown are inclusive of VAT/Exam Fee/DSA Fee (if applicable). Discount may be available for multiple or group bookings. Please call for further details on 0845 217 8121
